Anonymous
map-marker Basseterre, Saint George Basseterre

Auction lost Title, no help

Why does a copy of a title deed takes 6 to 8 weeks when the original never reach the buyer. I this thing to be poor service.
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Zameika E

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Verified Reviewer

Horrible Experience/ Misrepresentation of Vehicle

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Updated by user Nov 07, 2023

They have stopped communicating, no resolution

Original review Oct 31, 2023
My experience with Copart was extremely disappointing. It all started with a significant delay of over two weeks before the car was finally delivered.

Additionally, despite assurances, a promised refund of $203.96 to my credit card for delivery expenses has yet to materialize, even after a week.
What truly aggravated the situation was the undisclosed damages found during a mechanic's inspection. The car, which was listed to have only front-end damage in the auction, had significant undercarriage damage that was not mentioned in the listing. Subsequently, my account was suspended, locking me out. Fortunately, I had the foresight to download all documents and capture screenshots prior to this action, ensuring I have evidence to support my claims.
I am seeking compensation for the undelivered promised fees and the misrepresentation of the vehicle in the auction.

This experience has been a stark contrast to my previous positive encounters with Copart during two earlier purchases.
My hope was for Copart to rectify the misrepresentation, honor commitments made, and address the unfair actions taken against me.

It's disheartening to be treated this way despite my compliance with all terms and obligations. Currently, I find myself ignored by their staff, my funds withheld, and my account, which had been in good standing since 2018, restricted.
Overall, this recent experience with Copart has been disappointing and I hope they take prompt action to resolve these issues.
View full review
Loss:
$2200
Cons:
  • Lied about condition hid damage damaged car
  • Bad quality service
  • Delivery communication

Preferred solution: Full refund

User's recommendation: DO NOT BUY FROM COPART! THEY DO NOT CARE ABOUT THEIR CUSTOMERS

Ken J Ife

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Verified Reviewer

Ghost bidding and jacked up fees

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Original review Jan 09, 2024

I bid on a car that previously was mine and totalled by my insurance company

merely for a pushed in.dent in a rear fender. I sideswiped a sapling backing up out of

my driveway.and the panel was just pushed in without a scratch in the paint.

The car only had 63,000 miles and was mechanically perfect.

I paid the basic membership fee and then a deposit of $300 to be able to bid over $2,000.

The car came up for auction that took two months to occur. I STUPIDLY PUT MY MAX BID AT $3000. Big mistake. This was my first experience with a car auction.

I watched the bidding on my phone live. After some others bid, I was the high bidder at $1550 for about an hour. As I watched, the bidding ended and I saw no bids after mine.

I get a message that I won. My bid suddenly was now $3,000!!

Then they hey added over $2200 in fees! My $1550 plus less than $300 in expected fees, my winning bid was now over $4200! WT giant F? When the auction ended I was high bidder.

I called and asked what happened. Here are the unbelievable lies I was told. She said another bidder got a bid in as the auction ended. That's a lie.

I said the auction closed. Here's the kicker. The ghost had to know what my max bid was. That info is not available to other bidders.

This supposed bidder jumped the bid from $1850 to $2925 so my bid would automatically go to to $3000, my maximum bid under the auto-bid. Who in their right mind would do that except their ghost who was informed surreptitiously of my high bid.

Here's how I handled it. My payments went through PayPal and my bank. I contacted them and had to lay out in detail of Copart's fraud.

They agreed and I got all my money back, the membership fee and the $300 for bidding over $3000 if it got to that. In the condition my car was, insurance gave me $6200. So to say I was PO-ed at Copart was the understatement of the decade. Then they had the gonads to try to charge me a $300 relisting fee!

I changed my debit card so they couldn't get it that way.

I'm 83 years old, and Copart is the slimiest, most corrupt excuse for a business I've come across in decades. The car is up for auction again this week. I thought of having my wife join and bid on it. My account is frozen.

But the car has been sitting there for over 3 months. I'd be surprised if it still has a battery, head and tail lights, and a windshield, so I'll pass on that idea.

Copart are thieves, cheats and immoral. Stay away.

Don't get tempted by a photo of a vehicle. Avoid Copart like they all have COVID, pneumonia, leprosy and crabs.

View full review
Cons:
  • Outrageous undisclosed fees
  • Ghost bidders
  • Unethical and immoral

Preferred solution: Apology

User's recommendation: Don't deal with them. I didn't purchase due to their fraud.

Anais M Uhr

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Verified Reviewer

Faulty car

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Copart Auto Auction - Faulty car
Copart Auto Auction - Faulty car - Image 2
Updated by user Nov 19, 2023

I called and agent at Copart and all they said was because I was not the member that purchased the vehicle they can not do anything rather than acknowledge that the vehicle came from them

Original review Nov 19, 2023
It should not be that a customer has to be a member in order to get assistance concerning a vehicle once you are able to confirm that the vehicle came from your lot. Also Copart should see to it that all vehicles auctioned under them have an update Carfax report.

The vehicle that I got was won on Auction June 1 2023 and it kept cutting off and was not able to drive for more than 2 minutes as it kept losing power. The engine has the knock of the police at the door and after repeatedly trying to drive the vehicle is just shut off stating "Hybrid system warning stop do not drive". The car has never started since. Now months after not being able to source the problem I requested the car fax on the vehicle.

The Carfax report is listing the miles to be 30,000 less that the actual amount, says the car exceeds mechanical limits and has the car to be in great condition despite the car needing a head job and not having a working hybrid system. Why was this not listed on the site at the time of auction?
View full review
Loss:
$4465
Pros:
  • Wide variety of vehicles
Cons:
  • Information on car are not accurate

Preferred solution: Full refund

User's recommendation: Demand that the vehicle status is up to date with it's Carfax report

Allen F Qnv

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Verified Reviewer

Bad experience the worst experience ever.

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I want a member of the copart I bidded on a truck and won the bid. picked it up the same day and they had pretty much script it.

The truck didn't have any of the aftermarket parts on it. That was advertised in the pictures. The truck after market lights. The cold air induction even the Jack.

All type of parts, we're missing.

do not know what things would have been like if I had not picked it up the same day. That I won the bid.

They will take a part of the vehicles. After you have won the bid, it should be against the law for a business to be able to do that and stay in business. That why I want to tell anybody and everyone not to have anything.

To do with this business, it is a rip-off. I am still replacing parts so I can get the truck up to Par to use it.

The agreement says they are not responsible for anything that has happened to the vehicle before you pick them up. Cover themselves, worse experience ever.

View full review
Cons:
  • False representation of the vehicle or fraudulent sales

Preferred solution: Would like to have what I bidded on.

User's recommendation: DON'T DO BUSINESS WITH THIS COMPANY.

Jeree Vih

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Verified Reviewer
| map-marker Miami, Florida

Worst company ever hands down

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Got into accident last year in still have not been paid anything plus adjuster never do anything to help you ask me to do her job for her
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User's recommendation: Don’t be dumb in pay your money here

Anonymous
map-marker Buffalo, Missouri

Copart does not care and HOPES you get bent over

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Lies on whats listed for auction, they destroy what you bought with fork loifts after you buy, FEES, they double the price of the auction price with their fees.. AND OPENING THEIR DOORS TO THE PUBLIC this place is where non-repairable junk goes for junk yards to purchase to stock their shelves for parts NOT FOR DRIVABLE VEHICLES
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User's recommendation: STAY AWAY AVOID

Anvitha Byz
map-marker Philadelphia, Pennsylvania

Currently work at yard, 26 I would like to somehow get in touch with chris or Phil

I would like to speak with the president or vice president please and thank you. I work with your 26. My phone number is 484-925-****. My name is troy And I just had a couple concerns that I'd like to speak to somebody higher up about
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1 comment
Guest

Don't waste your time. It's impossible.

Anonymous
map-marker Franklin, Tennessee

Title question

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Handled by agent title sent to wrong address this is the 2nd time it has happened the address is incorrect
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User's recommendation: Excellent

Cindy V Miz

Customer service didn’t help me but hung up when I asked her to transfer me to her supervisor

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The website says that you can inspect a vehicle for free if you are a member or $20 if you are a non-member. The location where we wanted it location where we wanted to look at a vehicle was not aware of this policy, even though it was on the website. When I call customer service, they told me that you had to be a member to inspect vehicles. When I asked to speak to her supervisor, she hung up on me.
View full review

Preferred solution: Be able to inspect a vehicle with a William $20 charge

Resolved
Daniel S Zhx

Resolved: Truck

I didn't mean to use pissed customer that was a mistake just needed info about trucks in a box for our buisness
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Pros:
  • Great place to work with
Cons:
  • None so far

Preferred solution: Truck in a box program

Paul D Asv

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Verified Reviewer
| map-marker Maple Ridge, British Columbia

Cannot get refund without calling in and then a check gAs to be mailed instead of applying credit bank to Visa card

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I Connor get my deposit back via the website. I was forced to call in wait on hold and now instead of getting immediately credited to my visa account I am told a cheque is being mailed Very unprofessional
View full review
Pros:
  • Good selection

User's recommendation: Be prepared to wait for deposit refund

Rick G Tew

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Verified Reviewer
| map-marker Graham, Washington

Ripped off

bought two cars from copart, insurance salvage, requires inspection to obtain title & registration. Turns out that Wa. State Patrol (the folks authorized to inspect) are unable to inspect these cars for the foreseeable future. Copart refuses to take the cars back or refund our money. Told us to our face, tough luck. We now have two cars worth sold to us for about $5,000 that are worthless. Can't sell them, can't drive them. It will now cost us money to get rid of the cars. Copart is a scam company that rips people off.
View full review
Loss:
$5000
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: better off gambling your money at the casino

1 comment
Guest

How is a State Police issue Copart's fault? Looks like YOU failed to find out about these things prior to perching

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Anonymous
map-marker Seattle, Washington

Closed on the weekend, but charge storage charges!

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What the *** I have no choice to pick up on Saturday or Sunday because you are closed, but you charge storage charges regardless... What a *** scam you run. Don't buy from these ***
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User's recommendation: Don't use them.

John D Snz
map-marker Lebanon, Tennessee

Time and time again made to wait and wait with an appointment

Copart Auto Auction - Time and time again made to wait and wait with an appointment
Why do we have to wait so long up to 21/2 hours past your appointment maybe because they wait till 8:300 in the morning for the first car to be loaded and how come some people get there cars loaded right away when arriving for a 8:00 am pick up and youve been waiting a hour already I got other appointments get with the program that prolly you have such *** reviews
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Preferred solution: Let the company propose a solution

User's recommendation: Not my job to solve your problems you don’t write my paycheck

Max M Pgs
map-marker Amsterdam, North Holland

Copart will not return refundable subscription fee

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After subscribing for Copart basic subscription, which is refundable (and you get the money wired back), i was told my documents could not be verified so i decided to cancel the plan the days after opening the account and get my money wired to me.

That was when i was informed, "We charge a $35 wire fee to wire funds back to international members.". When i mentioned this was never stated anywhere and my account was an American one, Then i was told, we do not refund into the card you used to pay and do not do wire transfer for card transactions but only send cheques to an American address. When i provided an American address, they went silent.

This is a ploy to frustrate customers and keep the money for refunds.

I have sent them several email asking for my money back but i just seem to be mailing myself at this point because they just want to keep the money

View full review
Loss:
$59

Preferred solution: Full refund

User's recommendation: They are not truthful

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