Copart Auto Auction
Copart Auto Auction Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Copart Auto Auction has 1.5 star rating based on 201 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Copart Auto Auction to a friend or colleague.
- Rating Distribution
Pros: Lots of cars, I dont have to go back, That i wont deal with them aver again.
Cons: Customer service and fees, Did not respond to the customers, Always an aggrivation.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Copart Auto Auction has 1.5 star rating based on 201 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Copart Auto Auction to a friend or colleague.
- Rating Distribution
Pros: Lots of cars, I dont have to go back, That i wont deal with them aver again.
Cons: Customer service and fees, Did not respond to the customers, Always an aggrivation.Recent recommendations regarding this business are as follows: "DON'T DO BUSINESS WITH THIS COMPANY.", "Don’t be dumb in pay your money here", "Don't deal with them. I didn't purchase due to their fraud.", "STAY AWAY AVOID", "Excellent".
Most users ask Copart Auto Auction for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Auction lost Title, no help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Experience/ Misrepresentation of Vehicle
They have stopped communicating, no resolution
Additionally, despite assurances, a promised refund of $203.96 to my credit card for delivery expenses has yet to materialize, even after a week.
What truly aggravated the situation was the undisclosed damages found during a mechanic's inspection. The car, which was listed to have only front-end damage in the auction, had significant undercarriage damage that was not mentioned in the listing. Subsequently, my account was suspended, locking me out. Fortunately, I had the foresight to download all documents and capture screenshots prior to this action, ensuring I have evidence to support my claims.
I am seeking compensation for the undelivered promised fees and the misrepresentation of the vehicle in the auction.
This experience has been a stark contrast to my previous positive encounters with Copart during two earlier purchases.
My hope was for Copart to rectify the misrepresentation, honor commitments made, and address the unfair actions taken against me.
It's disheartening to be treated this way despite my compliance with all terms and obligations. Currently, I find myself ignored by their staff, my funds withheld, and my account, which had been in good standing since 2018, restricted.
Overall, this recent experience with Copart has been disappointing and I hope they take prompt action to resolve these issues.
- Bad experience
- Misrepresentation
- Delivery communication
Preferred solution: Full refund
User's recommendation: DO NOT BUY FROM COPART! THEY DO NOT CARE ABOUT THEIR CUSTOMERS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGhost bidding and jacked up fees
I bid on a car that previously was mine and totalled by my insurance company
merely for a pushed in.dent in a rear fender. I sideswiped a sapling backing up out of
my driveway.and the panel was just pushed in without a scratch in the paint.
The car only had 63,000 miles and was mechanically perfect.
I paid the basic membership fee and then a deposit of $300 to be able to bid over $2,000.
The car came up for auction that took two months to occur. I STUPIDLY PUT MY MAX BID AT $3000. Big mistake. This was my first experience with a car auction.
I watched the bidding on my phone live. After some others bid, I was the high bidder at $1550 for about an hour. As I watched, the bidding ended and I saw no bids after mine.
I get a message that I won. My bid suddenly was now $3,000!!
Then they hey added over $2200 in fees! My $1550 plus less than $300 in expected fees, my winning bid was now over $4200! WT giant F? When the auction ended I was high bidder.
I called and asked what happened. Here are the unbelievable lies I was told. She said another bidder got a bid in as the auction ended. That's a lie.
I said the auction closed. Here's the kicker. The ghost had to know what my max bid was. That info is not available to other bidders.
This supposed bidder jumped the bid from $1850 to $2925 so my bid would automatically go to to $3000, my maximum bid under the auto-bid. Who in their right mind would do that except their ghost who was informed surreptitiously of my high bid.
Here's how I handled it. My payments went through PayPal and my bank. I contacted them and had to lay out in detail of Copart's fraud.
They agreed and I got all my money back, the membership fee and the $300 for bidding over $3000 if it got to that. In the condition my car was, insurance gave me $6200. So to say I was PO-ed at Copart was the understatement of the decade. Then they had the gonads to try to charge me a $300 relisting fee!
I changed my debit card so they couldn't get it that way.
I'm 83 years old, and Copart is the slimiest, most corrupt excuse for a business I've come across in decades. The car is up for auction again this week. I thought of having my wife join and bid on it. My account is frozen.
But the car has been sitting there for over 3 months. I'd be surprised if it still has a battery, head and tail lights, and a windshield, so I'll pass on that idea.
Copart are thieves, cheats and immoral. Stay away.
Don't get tempted by a photo of a vehicle. Avoid Copart like they all have COVID, pneumonia, leprosy and crabs.
- Cheaters
- Outrageous undisclosed fees
- Ghost bidders
Preferred solution: Apology
User's recommendation: Don't deal with them. I didn't purchase due to their fraud.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty car
I called and agent at Copart and all they said was because I was not the member that purchased the vehicle they can not do anything rather than acknowledge that the vehicle came from them
The vehicle that I got was won on Auction June 1 2023 and it kept cutting off and was not able to drive for more than 2 minutes as it kept losing power. The engine has the knock of the police at the door and after repeatedly trying to drive the vehicle is just shut off stating "Hybrid system warning stop do not drive". The car has never started since. Now months after not being able to source the problem I requested the car fax on the vehicle.
The Carfax report is listing the miles to be 30,000 less that the actual amount, says the car exceeds mechanical limits and has the car to be in great condition despite the car needing a head job and not having a working hybrid system. Why was this not listed on the site at the time of auction?
- Wide variety of vehicles
- Information on car are not accurate
Preferred solution: Full refund
User's recommendation: Demand that the vehicle status is up to date with it's Carfax report
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad experience the worst experience ever.
I want a member of the copart I bidded on a truck and won the bid. picked it up the same day and they had pretty much script it.
The truck didn't have any of the aftermarket parts on it. That was advertised in the pictures. The truck after market lights. The cold air induction even the Jack.
All type of parts, we're missing.
do not know what things would have been like if I had not picked it up the same day. That I won the bid.
They will take a part of the vehicles. After you have won the bid, it should be against the law for a business to be able to do that and stay in business. That why I want to tell anybody and everyone not to have anything.
To do with this business, it is a rip-off. I am still replacing parts so I can get the truck up to Par to use it.
The agreement says they are not responsible for anything that has happened to the vehicle before you pick them up. Cover themselves, worse experience ever.
- False representation of the vehicle or fraudulent sales
Preferred solution: Would like to have what I bidded on.
User's recommendation: DON'T DO BUSINESS WITH THIS COMPANY.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaWorst company ever hands down
User's recommendation: Don’t be dumb in pay your money here
Copart does not care and HOPES you get bent over
User's recommendation: STAY AWAY AVOID
Currently work at yard, 26 I would like to somehow get in touch with chris or Phil
Title question
User's recommendation: Excellent
Customer service didn’t help me but hung up when I asked her to transfer me to her supervisor
Preferred solution: Be able to inspect a vehicle with a William $20 charge
Resolved: Truck
- Great place to work with
- None so far
Preferred solution: Truck in a box program
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Maple Ridge, British ColumbiaCannot get refund without calling in and then a check gAs to be mailed instead of applying credit bank to Visa card
- Good selection
User's recommendation: Be prepared to wait for deposit refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Graham, WashingtonRipped off
- Scam
Preferred solution: Full refund
User's recommendation: better off gambling your money at the casino
Auctions and Marketplaces Expert Talks
Closed on the weekend, but charge storage charges!
User's recommendation: Don't use them.
Time and time again made to wait and wait with an appointment
Preferred solution: Let the company propose a solution
User's recommendation: Not my job to solve your problems you don’t write my paycheck
Copart will not return refundable subscription fee
After subscribing for Copart basic subscription, which is refundable (and you get the money wired back), i was told my documents could not be verified so i decided to cancel the plan the days after opening the account and get my money wired to me.
That was when i was informed, "We charge a $35 wire fee to wire funds back to international members.". When i mentioned this was never stated anywhere and my account was an American one, Then i was told, we do not refund into the card you used to pay and do not do wire transfer for card transactions but only send cheques to an American address. When i provided an American address, they went silent.
This is a ploy to frustrate customers and keep the money for refunds.
I have sent them several email asking for my money back but i just seem to be mailing myself at this point because they just want to keep the money
Preferred solution: Full refund
User's recommendation: They are not truthful
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Don't waste your time. It's impossible.