Copart Auto Auction
Reviews and Complaints
Bought car, online info said automatic but was stick shift.
I bought a car from Copart Atlanta East. The online Coparts information said the car was an automatic.
I bought the vehicle only to find out it was a manual shift car. I called Coparts the next day. They said they wouldn't do anything. They said I should have known from the pictures.
Only picture of shifter was from the side. There is no way of knowing what the shifter was. Moral of the story is don't believe anything that is on their site. First car I bought from Coparts.
Thought I could trust the company and their website. They proved me wrong.
I will not make the same mistake again. Will definitly look at other sites for any future car purchases.
Preferred solution: Price reduction
Forced to pay for a vehicle I did not bid on
I was bidding on a toyota prius from my phone I was going back and forth but ultimately the other bidder won the vehicle. So I said oh well and exited the website.
About an hour later I received an email stating that I won a honda accord that I never saw or bid on, I was confused and was positive it was a mistake. When I called the office in Somerville, NJ the general manager Ryan was very rude and condescending. I explained what happened and basically he said that I must have bid on the car by mistake and that Copart is a multimillion dollar company, he told me I would have to pay $400 to relist the vehicle and I said there is no way I am paying for a vehicle I never bid on. Stay away from this company they will take your money and run.
The fees are unjustifiably high and I will no longer use them. The matter is still being handled
- Manager should belong to human beings
Preferred solution: Full refund
Copart fake shill bidding
Stay away from Copart. They are fraud.
They are swindling insurance companies and dealers. How? Copart Purchases insurance companies vehicles very cheap using fake auction. They stop the online bidding on a particular lot for few second so no one can bid.
Later they acquired insurance companies’ vehicle’s title under Copart name and resale it at very high price using shill bidding. They do not provide bidding history. Why? To hide their fake bidding ids which they use to fool buyers.
Also to hide shill bidding documentations to avoid criminal penalties against Copart management. I HAD VERY BAD EXPEREINCE AT HOUSTON LOT. THEY INTENTIALLY MISS DISCRIBED THE VEHICLE AND I PROVED THEM WITH THEIR OWN DOCUMENTAITONS TO PROVE MY CLAIM. SINCE THEN DAY THEY STARTED REMOVING ALL DOCUMENTS INCLUDING OWNER MANUAL FROM EVERY VEHICLES THJEY SELL.
NEVER EVERY PURCHASE ANY VEHICLE FROM COMPART UNLESS YOU INSPECT IT BY YOURSELF PRIOR TO BIDDING ON IT.
DO NOT BELIEVE ON COPART LOT DAMAGE DISCRIPTION. MAKE SURE YOU START AND MOVE BACK AND FORTH AND LOOK UNDER THE VEHICLE BEFORE BIDDING.
Donating a car
Went to donate my car for make a wish. This comany called me...
the girl who called me from this was super shady and wanted front and back Original of my title emailed to her. Before they would tell me if i could donate it.
Fees are ridiculous
I bought a $1500 truck. I expect to pay fees but for a $1500 truck i had to pay $500 in fees.
They have buyers fee, gate fee, etc. Also i had to wait hours to get truck after arriving(dunn, nc). Thats also watching a couple different guys arrive & be loaded within 5mins after bieng there 2hrs!
Plus said had keys with it and then didnt. Overall im done with em!!!!!
NEWBURGH NY LOT
WARNING! WARNING!
WARNING! STAY AWAY FROM COPART NEWBURGH FACILITY. THEY ARE CROOKS, FAKE, DISHONEST. THEY BUY SEVERELY DAMAGED CARS STRAIGHTENED IT UP A LITTLE BIT AND LIST IT BACK AS "DENT".
THEY ARE THIEVES. IF YOU HAVE $10000 AND UP TO SPEND PLEASE LOOK SOMEWHERE ELSE ELSE YOU WILL FLASHING YOUR HARD EAR MONEY DOWN THE DRAIN. I SPENT $23000 ON A 2016 HIGHLANDER AND ALMOST COLLAPSED WHEN I TOOK IT TO FIX THE MINIMAL DAMAGE THEY LISTED, NOT KNOWING THE PRIMARY ISSUE WAS UNDER THE HOOD. I SPENT ADDITIONAL $6000 TO FIX IT.
I CALLED THE FACILITY TO COMPLAIN BUT I WAS SHUT OUT IMMEDIATELY.
SIR YOU NEED TO INSPECT THE CAR BEFORE YOU BID. THEY SAID.
Missing tires
My name is mike curtis my 2015 camero came in to your company with new tores and left with 2 new tires .i had to buy more so sad .832 309 ****
Could greed be the answer to all the complaints?
When greed is you mission, you don't take care of customers because that can cost you money, you don't hire enough people to effectively run your business because that could cost you more money and you charge an exorbitant amount of money for created services and, the normal fees charged by other auctions are much, much higher with Co-part. Their competitor, IAAI Auctions, is a much safer, more reasonable and customer friendly place to do business.
I can only assume IAAI is more customer friendly because of their association with Adessa Auction Company, who has to have good service to compete with Manhiem Auctions.
But as long as insurance companies feed them vehicles, Co-part will continue to operate under their license to steal mentality. We buy from both Co-part (only if we really want the vehicle they have) and IAAI, but the split is 95% IAAI and the balance Co-part; for the reasons outlined above.
- Always an aggrivation
Misleading Company!! Buyer beware!!!
Very disapointed in my experience. I purchased a vehicle that looked decent in the pictures and when I picked up it was a different story, well it turns out the vehicle was prepped for photos!!!!
COPART calls this "partial rebuild", which actually means, woods screws and wire to hold bumpers and lights on for the photos!!! Buyer beware.
Do not pay unless you inspect the car yourself. Very dishonest and misleading.
Check bank refused check also only 1 signature on check
I took check to local Bank of America because it was from them . 1st the check says it requires 2 signatures if over 1300$ and it was signed by only 1 person Teller refused to cash because of something on her screen, never told me why I asked the manager to speake with the company's she did when I returned After multiple phone calls to co part and the bank , the bank still refused to cash check.
They / cop art say they will give me a certified bank check draw On Bank of America.
Also driver showed up with no Room to take away car had me sign title and gave me bogus check When co part returned my call it shows as Algeria!!!!!the the names used are Rafel and Dennis Goodman. Currently waiting for driver to return with keys and title .This was conducted thru Hillsborough nj
Resolved: Copart Auto Auction - 2012 Hyundai Elantra Car Review from Heredia, Heredia
Copart is the worst place to buy a car, listed there was no.secondary damage for my car, and when I got the car have a lot problems even a mechanical damage, and had the worst previous repair that I had never seen , and also they didn't tell about a previous repair, it was my last time buying at Copart
Compliant on copary auto auction fl state tampa city yard #34
i buy car tyota seinna 2006 from copart in online from. florida copart tampa south yard #34 information was listed on web sit clean title of fl state no damage only rear end and minor dent stcrach whe we When I get the car to New York State it was for junk no drive and no run and leak all parts and smok come out and we have 3 weeks ago we wait call to return car with general manager his name mike bishot i lost so far $ 6000 we wait help and me and family in bad condition stop our life
Misbehave of Staff and Manager
I buy a car from Los Angles ca in $12000 and my bad luck that I also paid to Copart for shipment, The car was delivered to me after three weeks looks like the car was badly *** up, the air bags car tape mates trunk tools spare tire was stolen from the car, Customer services told me that only way to get assistance on this matter is to contact to the location manager The location manager didn't respond to more than 50 emails, 6 times calls , put on hold for 60 minutes and disconnected, Still the customers services and chat service says that keep trying there is no other way to get help
- Manager should belong to human beings
Preferred solution: Let the company propose a solution
Complain
i won a car in copart toyota camry 2003 with lot# 3749**** on 21st September 2017.i paid all the money needed for the car including shipping.up til today i have not receive my car even any shipping documents to show that the has been ship.i have written so many emails to copart export team about this issue nobody replied me.for how long wil it take a company like copart to ship a car to there potential customers in foreign land?why does copart find it difficult to update their customers consigning their transaction with a particular customer?its more than 50dsys im stil talking about a particular car.this is so ridiculous.please i need my car as soon as possible.
Misrepresented-major problems not disclosed
I'm writing this after I have just purchased a nightmare. I bought a 2004 Nissan Murano from copart.com in Homestead, FL.
(Miami area). The auction website states that the car runs and drives and has normal wear. After I won the auction, I went to see the car and was horrified. I wanted to cancel my bid since the seller's reserve was not met and then was sent a counteroffer for a higher price that I did not accept.
I talked with the manager, Michael Santos, and asked how this was normal wear. The paint job on the car was oxidized all over. All of the electrical parts on the inside were messed up. The a/c was missing parts and did not work.
The leather interior had holes and the leather wheel was torn and missing parts too. The manager told me I had to keep the car, but I had no idea I was in for the real surprise when I took it to the mechanic. The transmission and suspension were messed up and would cost more than the car is worth. They gave me an estimate that the car would cost $4000 to repair only the transmission.
I would still have to pay more to fix the ac and the rest of the problems. I tried to call Michael and he hung up on me every time I was transferred to him. Now, I'm trying to get my money back or put back on auction so I can get some of my money back. I'm so disappointed in this company.
They don't disclose all the information in their descriptions on the auctions. I've been looking at cars at this auction for 45 days and they don't disclose any problems.
Be prepared to pay more than the car is worth and have numerous repairs to make. I don't recommend this place at all.
- Variety of vehicles
- Poor inspection of vehicles
- Blow you off dont address the issue
- Fees to high now
Preferred solution: Full refund
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POSTED ON PLAINTIFF’S BEHALF: Please take notice that an action has been initiated in the Supreme Court of the State of New York, 285 Wall St Kingston NY, 12401, Case number CV2020-****, due to allegedly false statements made Copart and their Sellers. In the Action, Plaintiff seeks to subpoena the records of PissedConsumer/Consumer Opinion for your identifying contact information and any other details of your experience with Copart. Plaintiff will serve a subpoena on PissedConsumer/Consumer Opinion LLC, the company that owns and operates this website, to reveal your identity